TD Bank scores well in mid-Atlantic - Washington Business Journal:

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TD Bank, which gained a foothol in the Washington area when itacquirer , got perfect scorews in five of six categories, including convenience, accoung statements and transactions, and scored four out of five possiblee points for fees. TD Bank, like the formef Commerce Bankit acquired, marketz its convenience and seven-day-per-week operatiohn as what sets it apart from other retai banks. Ranking second in the mid-Atlantic was . The New York-baseds bank has a heavy concentration of branchesdin Pennsylvania, but only one branch in in Cleveland Park. , and roundexd out J.D. Power’s top five for customer satisfaction inthe , now part of , ranked No.
6 on the Chevy Chase scored highin convenience, opening an account and and better than average for fees and account statements. PNC, SunTrusg and ranked seventh through ninth. , with no presence in the Washington area, ranked 10th among mid-Atlantic Despite high marks for the best-ranking banks, J.D. Power says customers are growing more dissatisfied with their banks overall. Only 35 percent of customers say they are highl committed totheir bank, down from 41 percenr in 2007. “Customers reporting the lowesy levels of commitment happen to be those with depositt balances that are 15 percent higher than saidMichael Beird, director of the banking practice at J.D. Power.
The stud also says customer perceptionsx of bank brand image have declined for the thirdrstraight year, with low ratings for customer focus and